Outsourcing is a fairly simple concept. In your role as the head of a department or a company, you take tasks previously handled in-house and delegate them to outside people or organizations. Outsourcing is fairly common in situations where the management is overwhelmed with its responsibilities and wishes to share its work load. Outsourcing is also the norm when the job calls for special skills that cannot be currently addressed by in-house employees.
Whatever the reason, if you have decided to outsource, you must still give the project due attention in order to make it work for you. You can be sure that the project’s results agree with your goals and expectations by carefully handling its progress.
To make outsourcing work for you, it is essential that you share your company’s vision with your outsourced team. For any team to work to the expectations of a company, it is important that they are educated about the company’s goals. Written goals are the most effective, so members have a constant reminder of the aim of the organization and their part in it.
Communication plays an important role with inter-company relationships, such as when working with an outsourcing team. During the entire length of the project, it is crucial that you stay in contact with your team regularly. Online chat features, email, phones, teleconferencing, and online project management programs can all help facilitate successful communication. When commencing the project, break up the tasks into milestones as part of an overall action plan.
This will give you the ability to effectively assess the progress of your project at any given point in time. Also schedule periodic meetings during which you can discuss the current status of the project and what you expect. As long as you are in constant touch with your team members, there is less likelihood of them making wrong decisions that may jeopardize the success of your project.
Even though you outsource some of your tasks, you still have to supervise your providers. You are responsible for the results your outsourcing team achieves, so you need to remain in control of their work. Regularly check out the online project management software to let everyone know that you are periodically checking in on work status. Alternatively you might want to assign the project management aspect to another set of hands. Schedule WebEx meetings or teleconferences to address quality issues, to answer queries and discuss feedback, and to give or gather updates.
Finally, your attitude toward your outsourcing team also has an affect on the final project outcome. Treat your team members as valuable assets and not as minions doing your bidding. Respectful attitudes make the team more willing to work hard.
Through outsourcing, you have access to skilled professionals who can help achieve your company goals. With an excellent outsourced provider and good management skills on your part, you will find the venture working well for you as well as for your business.